How to add advanced workflows to your OpenAI Assistant on Botpress

In this guide, we'll delve into how you can supercharge your OpenAI Assistant with advanced workflows on Botpress, enhancing user interactions through custom welcome messages and diversified conversational paths.

Step 1: Setting Up the Botpress OpenAI Assistant Template

Before diving into the workflows, we first have to set up the OpenAI Assistant in Botpress with the template. This template serves as the skeleton for your conversational AI, offering out-of-the-box functionality that can handle a broad range of user queries with the power of GPT. Here's a step-by-step guide on deploying the OpenAI Assistant on your website, which lays the groundwork for further customization and enhancement.

Step 2: Introducing Workflows in Botpress

Workflows in Botpress are similar to the nervous system of your AI assistant, precisely directing the flow of conversation based on user interactions, intents, and contexts. These workflows allow you to craft a tailored conversational experience, guiding users through a seamless journey from their initial inquiry to the final resolution. By reading Botpress's workflow documentation, you can begin to architect complex conversational structures that go beyond simple question-and-answer formats.

You can also check many of our YouTube videos that will show you how to build on top of Botpress.

Step 3 [Optional]: Configuring a Welcome Message

The welcome message is often the first point of contact between your AI assistant and the user, setting the tone for the entire interaction. To create a personalized and engaging welcome message for your Web chat channel follow these steps:
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1. Navigate to the Events & Triggers section of your Botpress dashboard.
2. Add a Conversation Started trigger to initiate the interaction.
3. [Optional] Disconnect the default start node to prevent the users from sending messages before the welcome message is sent.
4. Connect the trigger to your customized Start node, where you can define your welcome message.
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This simple yet effective customization can significantly impact user engagement and satisfaction from the get-go.

Learn more about configuring welcome messages in Botpress.

You can also watch a YouTube video on how to use the Welcome Message.

Step 4 [Optional]: Adding Advanced Flows

To elevate the user experience even further, integrating advanced flows into your chatbot allows for a more dynamic and interactive conversation. For instance, offering users the choice to either chat with the bot or execute a specific task (like closing a bank account) can be achieved through the following steps:

1. Create a decision node where the user is prompted to make their choice.
2. Use a capture information card to present the options (e.g. "I’ve got a question" vs. "I’ve got a request").
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• For users choosing to chat, connect the option to the “user_question” (a.k.a Start) node for a seamless conversation continuation.
• Link the alternative option to another set of flows or nodes designed for that specific task, ensuring a cohesive user journey through your bot's capabilities.
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This approach not only enhances the interactivity of your bot but also caters to diverse user needs within a single conversational interface.

Best Practices and Tips

When designing and implementing workflows in Botpress, it’s important to keep the user experience at the forefront. Here are some best practices to consider:

• User-Centric Design: Always design with the end-user in mind. Ensure that the conversational flows are intuitive and solve the user's problems.
• Testing and Iteration: Regularly test your bot with real users and use feedback to iterate and improve the conversational experience.
• Natural Conversations: Strive for a natural and human-like conversation tone. Overly robotic responses can deter users from engaging further.

Conclusion

Integrating advanced workflows into your OpenAI Assistant on Botpress opens up a world of possibilities for creating engaging, personalized, and intuitive conversational experiences. By following the steps outlined in this guide, you can enhance your AI assistant's capabilities, making it not just a tool but a conversational partner for your users.

Get started today

Now that you're equipped with the knowledge to enhance your OpenAI Assistant, it's time to put theory into practice. Dive into Botpress, experiment with these customizations, and observe the positive impact on your user interactions. For more insights, tips, and guides on leveraging conversational AI to its fullest potential, make sure to subscribe to our newsletter on the right.

References

• How To Deploy a Custom OpenAI Assistant to Your Website or Messaging Channel
• About the Welcome Message - Docs
• About the Welcome Message - YouTube
• About the Workflows - Docs
• Botpress YouTube playlists