What is a Customer Service Chatbot?

Customer service bots are chatbots that act as automated customer support agents. Customers can communicate with the chatbot either by chatting with it (using text) or »

Web Chat and the Future Online Chat

There are two main messaging platforms. The largest platforms are the main messaging chat apps such as Whatsapp and Facebook Messenger. There is another category of »

What is a conversational Interface?

A conversational interface is a software interface that allow users to write or speak in natural language to software instead of using a graphical user interface. »

Natural Language Processing

Natural Language Processing (NLP), or Natural Language Understanding (NLU), is a technology that can identify the meaning in phrases that are either spoken or written in »