What is a Customer Service Chatbot?

Customer service bots are chatbots that act as automated customer support agents. Customers can communicate with the chatbot either by chatting with it (using text) or »

Will Robots Take My Job?

Will a robot take your job? This is an understandable question given the current hype about robotics and artificial intelligence. Many people are asking “will my »

Web Chat and the Future Online Chat

There are two main messaging platforms. The largest platforms are the main messaging chat apps such as Whatsapp and Facebook Messenger. There is another category of »

What is a conversational Interface?

A conversational interface is a software interface that allow users to write or speak in natural language to software instead of using a graphical user interface. »

What is a Deep Neural Network?

This article explains by means of an example what a deep neural network is and how they work. Artificial Intelligence (AI) is a broad set of »